LASH ME UP GUARANTEE
We guarantee our work. If you have any concerns with the service you received, let us know within 2 days and we will fix it to your satisfaction at no extra charge. This is a policy we’re proud to offer you.
CANCELLATIONS
If you feel ill please cancel your appointment. DO NOT COME IN with a cough, fever, runny nose, sneezing, or with watery eyes! We accept cancellations by phone or text at
250-203-0210.
NO SHOW
Failure to notify us that you are not coming to your appointment is considered a "no show" and you will be charged the full price of the service that you had booked.
LATE POLICY
Please notify us if you are running late for your appointment. Failure to do so may result in your service being altered to fit remaining time available. If you are 15 minutes late and we haven’t heard from you, your appointment will be treated as a NO SHOW and you will be charged a No Show Fee.
SUGARING PRICES
We reserve the right to add an additional fee if the sugaring service booked involves more work than usual.
PAYMENTS
We accept Visa, MasterCard, AMEX, Debit and Cash. Cheques and e-transfers are not accepted.
REFUNDS
We do not offer refunds on services. We do however offer a Lash Me Up Guarantee on all of our services (see Guarantee Policy). If you experience an allergy and are unable to wear the eyelash extensions applied, we will remove them free of charge. Please see our ‘Allergies Policy’ for more details.
EXCHANGE OF RETAIL
For sanitary reasons, products cannot be returned and are a final sale.
ALLERGIES
If you experience an allergic reaction to any of the products used during a service, please contact us immediately for assistance in assessing the situation. If you’ve experienced allergic reactions to eyelash extensions in the past and think you may have an allergy to our products, please let us know before your appointment. A free patch test can be administered prior to the appointment. Simply phone or email us with this request. *Refunds are not given for allergic reactions, however, we will remove the lashes free of charge. Eyelash adhesives contain cyanoacrylates. See our refund policy.
PARKING
We do not provide parking. Please allow plenty of time prior to your appointment to enable you to find parking.
BICYCLES
We are not equipped to safely store bicycles inside the spa.
CHILDREN
We love children however do not allow them in the salon unattended. We are not able to watch them and neither will you as your eyes will be closed during your treatment.
